Help Center > Account & Billing > Billing FAQs > Charge amounts explained

Billing FAQs

Charge amounts explained

Safe VPN's subscription terms are monthly & annual.

If you feel you have been charged too much or charged for an upgrade that you did not want, please email us at and we will rectify the situation.

If your account has come up for renewal please consider the following points prior to contacting us:

  • Any discount received on your first payment applies to the first term only, renewal prices are without introductory discounts
  • By default accounts are set for auto-renewal to prevent disruption to your service, this can be turned off at your request


I chose the wrong plan, how can I change it?

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I have paid but I'm still told to upgrade, why?

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