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Help Center > Billing Support > I have a paid account but I'm still told to upgrade, why?


Billing Support

I have a paid account but I'm still told to upgrade, why?

In some cases, orders are held for additional verification. If your order is held you will not be granted full access to the program until your order has completed. To expedite the process please email orders@safevpn.com It can take up to 2 hours for an order to fully process and 24 hours if the order was paid via PayPal. Your patience is greatly appreciated.


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